Privacy policy
Privacy Statement Sonvére
1. Introduction
Welcome to Sonvére. We appreciate your interest in our website and products. This statement explains how we handle your personal data when you visit our website or use our services. Personal data is information that can be used to identify you personally.
Sonvére is responsible for processing personal data. This means we determine the purposes and means by which your data is processed. For questions or comments, please contact us at info@sonvere.com.
Our website uses SSL or TLS encryption to ensure the security of data transfer. A secure connection is indicated by "https://" in the address bar and the padlock icon.
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2. Data collection during website visits
When you visit our website for information purposes only (without registration or contact), we automatically collect some data via server log files:
* Pages visited
* Date and time of access
* Amount of data sent in bytes
* Source/referral from where you came
* Browser and operating system
* IP address (possibly anonymized)
This data is used to improve the stability and functionality of the website and is not shared unless necessary in the event of suspected misuse.
3. Cookies
We use cookies to improve your visit. Some cookies are temporary (session cookies), while others remain on your device for longer (permanent cookies).
When cookies collect personal data, we do so on the basis of legal bases:
* Performance of a contract (Art. 6 para. 1 lit. b GDPR)
* Legitimate interest in making the website more user-friendly (Art. 6 para. 1 lit. f GDPR)
Third-party cookies, such as those used for advertising, are announced separately. You can manage cookies through your browser settings. Note: disabling cookies may limit functionality.
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4. Contacting us
If you contact us by email or a contact form, we collect the information you provide to answer your question and to maintain our records.
* Legal basis: legitimate interest (Art. 6 para. 1 lit. f GDPR) or contract (Art. 6 para. 1 lit. b GDPR) if necessary.
* Your data will be deleted as soon as your question has been dealt with, unless a legal retention obligation applies.
Contact us at: info@sonvere.com
5. Customer account and contract processing
When creating an account or concluding a contract, we collect and process personal data.
* Data will only be used to execute the contract.
* You can delete your account at any time; after that, your data will be blocked and deleted after statutory retention periods, unless you have given consent for other purposes.
6. Marketing communications
6.1 Newsletter
When you sign up for our newsletter, we use your email address to send you information about products, offers and news.
* Legal basis: consent (Art. 6 para. 1 lit. a GDPR)
* You can unsubscribe at any time via the link in the newsletter or via info@sonvere.com
### 6.2 Email marketing without newsletter subscription
If you have made a purchase from us, we may send you information about similar products based on our legitimate interest (Art. 6 para. 1 lit. f GDPR).
You can always object via the unsubscribe link in the email or via info@sonvere.com
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7. Providing data to third parties
We only share personal data if this is necessary for:
* Performance of a contract (e.g. suppliers or payment processors)
* Legal obligations (e.g. tax audit)
Third parties may only use your data for the purpose for which it was provided and must comply with privacy legislation.
8. Data security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, modification, or disclosure. Data transmission is secured with SSL or TLS encryption.
9. Your rights
You have various rights regarding your personal data, such as the right to access, correct, delete, restrict processing, data portability, and object. For questions or to exercise your rights, please contact us at info@sonvere.com.
10. Your rights
At Sonvére you have several rights with regard to your personal data:
- Inspection: You can ask which personal data we process about you.
- Correction: If your data is incorrect or incomplete, you can request correction.
- Deletion: You can request that your data be deleted, unless we are legally obliged to retain it.
- Restrictions: You can restrict the processing of your personal data.
- Portability: You can receive your data in a structured, commonly used and machine-readable format and transfer it to another controller.
- Withdrawal of consent: If processing is based on consent, you can withdraw it at any time. Processing up to the point of withdrawal remains lawful.
- Objection: You can object to the processing of your personal data, for example when it is based on our legitimate interest.
To exercise any of these rights, please contact us at info@sonvere.com
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11. Retention period of your data
We retain your personal data only for as long as necessary to fulfill a contract or comply with legal obligations. After these periods, your data will be securely deleted, unless you have indicated that we may retain it for longer for marketing purposes.
12. Changes to this privacy statement
We reserve the right to amend this privacy statement periodically. Important changes will be announced, for example, when we process your data differently. The new version will take effect as soon as it is published on our website.
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13. Contact
If you have any questions about this privacy statement or to exercise your rights, please contact us via:
info@sonvere.com
14. Use of DoubleClick by Google
Our website uses cookies to prevent the same ads from being displayed multiple times. Google uses a cookie ID to record which ads are displayed in which browser. This processing is based on our legitimate interest (Art. 6, para. 1, lit. f GDPR) in optimally marketing our website.
DoubleClick can also track conversions, for example, when you see an ad and later make a purchase using the same browser. According to Google, DoubleClick cookies do not contain any personal data.
Data processing by Google
Your browser automatically connects to the Google server when using marketing tools. We have no influence on Google's subsequent data processing. By using DoubleClick, Google receives information that you have visited a section of our website or clicked on an ad. If you are logged in to a Google service, Google can associate the visit with your account.
Opt-out of tracking:
You can disable conversion tracking cookies by setting your browser to block cookies from [www.googleadservices.com](http://www.googleadservices.com): [https://www.google.de/settings/ads](https://www.google.de/settings/ads). This will continue until you delete your cookies. Further information and configuration options are available at the [Digital Advertising Alliance](http://www.aboutads.info). Disabling cookies may limit the website's functionality.
Google LLC, based in the US, is certified for the EU-US Privacy Shield Framework, which guarantees compliance with the European data protection level.
More information about DoubleClick by Google's privacy policy: [Google Privacy Policy](https://www.google.de/policies/privacy/).
15. Use of Google Ads Conversion Tracking
Our website uses Google Ads and Conversion Tracking to measure the effectiveness of advertisements and to show you relevant offers.
- When you click on a Google Ads ad, a cookie is placed (usually valid for 30 days).
These cookies do not identify you personally and are used to generate statistics about advertising performance.
Each Google Ads customer receives a separate cookie, so that activities are not tracked across customers.
The data helps in evaluating campaigns and calculating advertising costs.
Tracking and marketing tools
Google DoubleClick and AdWords
- Goal: Prevent the same ads from being shown multiple times and measure conversions.
- How it works: Google uses cookies to track which ads are displayed in which browser. When using the Google server, Google may store IP addresses and link data to a Google account if you are logged in.
- Opt-out: Block cookies via browser: [Google Ads settings](https://www.google.de/settings/ads) Via Digital Advertising Alliance: [aboutads.info](https://www.aboutads.info) Set your browser to inform you about cookies or to disable them (may limit functionality).
- Privacy Shield: Google LLC complies with EU-US Privacy Shield standards.
- More information: Google Privacy Policy](https://www.google.de/policies/privacy/)
Facebook Custom Audience (Pixel)
- Objective: Evaluation of Facebook ads and optimization of campaigns.
- Functionality: Tracks user behavior after interaction with Facebook ads. Data is processed anonymously, but Facebook can link data to profiles.
- Consent: Users ≥13 years of age can provide consent; younger users require parental consent.
- Opt-out: Disable third-party cookies through [Digital Advertising Alliance](https://www.aboutads.info/choices/).
Google AdWords Remarketing
- Purpose: To show advertisements based on browsing behavior and pages visited.
- Functioning: Cookies record click and surfing behaviour, linked to Google Analytics for cross-device remarketing.
- Opt-out: Install browser plugin: [Google Ads settings](https://www.google.com/settings/ads/onweb/) Adjust browser notifications and settings via Digital Advertising Alliance.
2) Rights of data subjects (GDPR)
2.1 Information about rights
- Right of access (Art. 15 GDPR): Request information about processed data, purposes, recipients, retention periods, origin, automated decision-making, and guarantees for transfers to third countries.
- Right to rectification (Art. 16 GDPR): Have inaccurate or incomplete data corrected or supplemented.
- Right to erasure (Art. 17 GDPR): Erasure of personal data, unless legal obligations or other exceptions apply.
- Right to restriction of processing (Art. 18 GDPR): Request a temporary restriction in case of data dispute, objection, or for legal purposes.
- Right to information (Art. 19 GDPR): Inform recipients about rectification, erasure or restriction of data.
- Right to data portability (Art. 20 GDPR): Receive data in a structured, machine-readable format and, where appropriate, transmit it to another controller.
- Right to withdraw consent (Art. 7 para. 3 GDPR): Withdraw consent to processing at any time, while preserving the lawfulness of previous processing.
- Right to lodge a complaint (Art. 77 GDPR): To lodge a complaint with a supervisory authority if processing infringes the GDPR.
Holiday Season Shipping Policy
During peak holiday seasons (such as November–January), delivery times may be longer than usual. Please note that once your order has been handed over to the shipping carrier, any delays are beyond our control.
We make every effort to process and ship your order promptly, but we cannot be held responsible for delays caused by the courier, customs, weather conditions, or high parcel volumes during holiday periods.
Estimated delivery times are provided by the shipping carrier and are only an indication, not a guarantee. We kindly ask customers to place their orders early to avoid disappointment.